Frequently Asked Questions

Everything you need to know about our premium artisanal ingredients.

How do you ensure the freshness of your food products?

We use climate-controlled storage and vacuum-sealed packaging to ensure every item arrives in peak condition. All products are batch-tested for quality and freshness before shipping.

What is your shipping policy for perishable items?

Perishable goods are shipped via expedited courier in insulated packaging with cold packs. We typically ship early in the week to avoid weekend delays in transit.

Do you offer international shipping?

Currently, Hi Proof ships within the continental United States and Canada to maintain the integrity of our food products during transit.

What should I do if my order arrives damaged?

If your order is damaged or the quality is compromised, please take a photo and contact us at [email protected] within 24 hours of delivery for a full refund or replacement.

Are your products organic or non-GMO?

The majority of our catalog is certified organic and non-GMO. You can find specific dietary certifications and ingredient lists on each individual product page.

Can I modify or cancel my order after it has been placed?

To ensure rapid delivery, we process orders quickly. You can modify or cancel your order within 2 hours of placement by contacting our customer service team.