Returns & Exchanges

At Hi Proof, we stand behind the quality of our premium food products and offer a 30-day satisfaction guarantee. If your order arrives damaged or doesn't meet your expectations, we are committed to making it right through a swift replacement or refund process.

1

Contact Support

Email our customer care team at [email protected] with your order number and a brief explanation of the issue.

2

Provide Verification

For quality control purposes, please attach clear photos of the product packaging and any visible defects or damage.

3

Receive Authorization

Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) or confirm your refund eligibility.

4

Resolution

Once approved, we will immediately process your full refund to the original payment method or dispatch a fresh replacement shipment at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing